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6901 Burlington Pike, Florence, Kentucky 41042, United States
About Us
Our Founder
Our Team
Lisa Kloeker - Chief Operating Officer
Lisa Kloeker - Chief Operating Officer
Lisa Kloeker - Chief Operating Officer
Lisa plays a crucial role in supporting Hans by facilitating the enrollment of new clients into their preferred plans.
Her responsibilities extend beyond that, though. She assists clients in navigating the complexities of signing up for Medicare and Social Security, and she’s also there to guide them through the process of applying for
Lisa plays a crucial role in supporting Hans by facilitating the enrollment of new clients into their preferred plans.
Her responsibilities extend beyond that, though. She assists clients in navigating the complexities of signing up for Medicare and Social Security, and she’s also there to guide them through the process of applying for Medicaid. In addition to her client-facing duties, Lisa manages various behind-the-scenes tasks to ensure the office operates seamlessly.
Lisa's commitment to excellence shines through as she strives to provide exceptional support for the entire team.
Heather Bailey – Director of Advocacy
Lisa Kloeker - Chief Operating Officer
Lisa Kloeker - Chief Operating Officer
Heather leads a team of dedicated Policyholder Advocates at Crescent Insurance, where her leadership and expertise play a crucial role in the company’s success.
Her team excels in resolving policy issues and customer service concerns, ensuring clients receive top-notch support.
Heather’s leadership fosters a client-focused environment,
Heather leads a team of dedicated Policyholder Advocates at Crescent Insurance, where her leadership and expertise play a crucial role in the company’s success.
Her team excels in resolving policy issues and customer service concerns, ensuring clients receive top-notch support.
Heather’s leadership fosters a client-focused environment, emphasizing communication, problem-solving, and empathy.
Through her guidance, the team builds lasting relationships with clients, making Crescent Insurance a trusted partner.
Zac Engelhardt – Insurance Producer
Lisa Kloeker - Chief Operating Officer
Zac Engelhardt – Insurance Producer
Zac’s primary focus is enrolling clients in the best Medicare and Medicaid plans tailored to their individual needs. You can find Zac actively participating in community events and diligently working in the office to ensure a smooth enrollment process for clients.
His commitment to personalized service and attention to detail sets him ap
Zac’s primary focus is enrolling clients in the best Medicare and Medicaid plans tailored to their individual needs. You can find Zac actively participating in community events and diligently working in the office to ensure a smooth enrollment process for clients.
His commitment to personalized service and attention to detail sets him apart in the insurance industry, making him a trusted resource for those seeking the best possible coverage options.
Our Team
Shannon Danesteh – Marketing Director
Shannon Danesteh – Marketing Director
Shannon Danesteh – Marketing Director
Shannon is the driving force behind our community events and all marketing efforts.
With a wealth of experience in marketing, Shannon ensures that Crescent Insurance remains actively engaged with our clients and the local community.
Currently, Shannon is spearheading the development of a brand new line of events, workshops, and classe
Shannon is the driving force behind our community events and all marketing efforts.
With a wealth of experience in marketing, Shannon ensures that Crescent Insurance remains actively engaged with our clients and the local community.
Currently, Shannon is spearheading the development of a brand new line of events, workshops, and classes for our Senior Education Center, set to open in January 2025. This initiative aims to provide valuable learning opportunities and social engagement for our Seniors.
Kyleigh Koenig - Events Coordinator
Shannon Danesteh – Marketing Director
Shannon Danesteh – Marketing Director
Kyleigh is a recent graduate of Northern Kentucky University and is excited for the opportunity to dive further into her passion of helping others by participating and assisting in the events and workshops with Crescent Insurance.
Her communication skills and compassion foster an environment where everyone feel welcome and included and al
Kyleigh is a recent graduate of Northern Kentucky University and is excited for the opportunity to dive further into her passion of helping others by participating and assisting in the events and workshops with Crescent Insurance.
Her communication skills and compassion foster an environment where everyone feel welcome and included and also allows her to build relationships with those that we serve in the community.
She is excited to be in a position where she can work with those who share the same level of compassion for others and also be able to increase the amount of positive impact that Crescent Insurance has on this community!
Our Team
Katie Bell - Policy Holder Advocate
Katie, a dedicated member of our team, specializes in offering comprehensive support and guidance to our valued clients. Her expertise lies in ensuring that clients maximize their insurance benefits to the fullest extent.
Whether its simplifying complex bills, helping clients find in-network providers, or managing appointment scheduling, Katie’s commitment to excellence shines through.
Her tireless efforts make her an indispensable asset to our customer advocacy team.
Anna Carl - Policy Holder Advocate
Anna is an integral part of our customer advocacy team. She assists with customer service requests, ensuring timely and effective resolution.
Her expertise lies in optimizing clients’ plans, making sure they utilize all available features, finding solutions that put clients at ease.
Anna’s wit and determination make her a perfect addition to our team.
Rashanda Little - Policy Holder Advocate
Rashanda brings 11 years of dedicated customer service experience from Humana’s Neighborhood Center, where she had a proven track record of excellence. When the center closed this summer, we were fortunate to bring her on board.
Rashanda is driven by a deep passion for treating people with the same care and respect she would want for her own mother. Her commitment to going above and beyond ensures that every issue is resolved with the utmost dedication and empathy. She is excited to bring her skills and enthusiasm to our team, and we are confident she will make a significant impact.
Tiffany Stephens - Policy Holder Advocate
Tiffany is a dedicated professional with extensive experience in customer service, financial management, and operations. Her strong attention to detail and organizational skills, honed through overseeing parish finances and handling corporate accounting, make her an invaluable asset to our Client Advocacy team.
As a former small business owner and U.S. Navy veteran, Tiffany thrives in high-pressure environments and is committed to delivering exceptional client support. Her expertise in problem-solving and relationship management ensures that our clients receive the highest level of service and support at Crescent Insurance.